FAQ

Orders are generally processed within a time frame of 1 and 6 business days, while standard delivery typically takes between 3 to 7 business days.

If your order has not arrived within 14 business days, we kindly ask for your patience, as your item is on its way.

However, should your order remain undelivered after a maximum of 14 business days maximum, please contact us so that we may examine the tracking information and arrange for the reshipment of your item.

To track your order, please click on the Track my Order link and enter the tracking code provided to you via email within six days of your purchase.

If you can't find the email, please check your spam folder. If the email cannot be located, please contact us for assistance with the tracking information.

We offer shipping services exclusively to the United Kingdom and Hong Kong. However, we are actively working to expand our shipping capabilities to additional countries shortly.

We recognize the frustration of receiving a damaged item and are here to assist you.

• If you opted for shipping insurance at checkout, please get in touch with us at contact@zoozto.com and provide a photo or video of the damaged item. We will arrange for a replacement at no additional cost.
• If you did not select shipping insurance, you may still file a claim directly with the shipment carrier, who will help resolve the issue.

Regardless of the situation, our commitment is to assist you in identifying the most appropriate solution. We guarantee a response to all emails within 24 hours (Monday to Friday). Should you not receive our response, kindly check your spam folder. Furthermore, you are welcome to contact us by phone if necessary.

Yes, it is possible to return the item. Please email us to initiate a support ticket and confirm your request for an exchange.

For additional information, please consult our return and refund policy.

Indeed, you may initiate a return. Please get in touch with us, and we will assist you throughout the process. You have 14 days from the date of receiving your order to return the item, after which we will process a refund upon receipt of the return.

For further information, please consult our return and refund policy.

You may contact us through our dedicated contact page or email at contact@zoozto.com

We are committed to responding to all inquiries within 24 hours during business days (Monday to Friday). Should you prefer an alternative method of communication, please do not hesitate to contact us by phone.

Indeed, we accept payments through reputable platforms such as Visa and Mastercard. These industry leaders play a crucial role in ensuring that businesses with unsatisfactory customer service do not remain operational, allowing customers to shop confidently.