Reliable Delivery, Every Time with Zoozto
At Zoozto, we partner with reputable global shipping companies to ensure your packages' secure and timely delivery. Our commitment is to guarantee the safe arrival of the items you purchase. If any issues occur during transit, such as loss, customs complications, or delays, our team is committed to resolving these issues and providing practical solutions.
Our Delivery Guarantee
Compensation for Delays
If we do not fulfill your order by Zoozto's most recent estimated delivery date, you will receive a £5 credit within 48 hours following that date. This credit will be issued via email as a promotional code, which may be applied to your subsequent order.
Instant Reshipment for Issues
If you receive your package and find that items are lost or damaged, a replacement will be promptly issued if you selected shipping insurance at checkout. If shipping insurance was not chosen, please file a claim with the carrier. If your package has not shown tracking updates for over 15 days, you may request a complimentary reshipment. Should the original package be delivered later, you may keep it at no cost, with no return necessary.
30-Day Reshipment Guarantee
If your package is not delivered within 30 days, you are entitled to request a complimentary reshipment. If no action is taken within 35 days, we will automatically initiate a resend of your package. If the original package arrives subsequently, you may retain it at no additional cost, and there will be no requirement for its return.
Our Trusted Logistics Partners
